Your Legal Position Before Account Access
Our Legal notice explains the conditions that apply before you open or use an account. You must provide accurate account details, complete the phone verification step when requested and keep your login information private. Access depends on local law, and we may restrict an account when
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required by applicable rules, a security check or a payment-status issue. We record transaction references so we can match a DANA, OVO, GoPay or QRIS payment with the correct account; bank transfer and virtual account records may also be checked. These records help us investigate a
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disputed cashier entry without changing the underlying transaction. If you are in Jakarta or elsewhere in Indonesia, use the policy contact route in your account area to ask which condition applies to your case. The notice does not replace local legal advice.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.